Refund Policy | Wonderlab Skincare & Beauty
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Refund Policy

Returns and Replacements

Payment Options

Wonderlab Beauty accepts payment via Credit Cards (Visa/MasterCard via a secured gateway) and PayPal. All orders are charged in Australian dollars- AUD.

Returns and Replacements

Wonderlab Beauty takes care in ensuring that our stocks are of top quality and in good condition.

 

Regrettably, we cannot offer a refund or exchange once the product has been opened and used unless the product is faulty or defective, or has caused a skin reaction.

 

Customers may return/exchange the items within 7 days in the following cases:
• Received a defective or expired product
• Received a different product from what you ordered

 

Terms for returns and exchanges:
• Product must be unopened in original box
• Exchange of defective/incorrect product will be delivered at our cost
• Return/exchange not accepted other than the cases stated above

 

Wonderlab Beauty takes no responsibility for goods that may be lost upon return. Once the returned goods are received by Wonderlab Beauty in the original unopened condition, we will refund the original purchase price and send a confirmation email.

 

Return shipping and handling fees are your responsibility and you agree to pay, and authorise us to charge to your nominated credit card, any such fees. We regret that we do not refund shipping costs with the return. Exchange for a different item is not offered.

 

SKIN CARE PRE-PAID TREATMENTS | PACKAGES

  • All salon treatments and prepaid sessions are non-refundable although we will gladly exchange your remaining amount with credit. By purchasing a treatment package and/or gift voucher upfront you accept the treatment and agree that you have been fully advised of the result expectations.
  • Prepaid treatments/courses and packages that are changed or are not taken in full and are still valid are transferrable into a store credit once the individual treatments that have been taken are deducted at full price and the remaining balance is credited for the remaining period of validity.
  • Skin Care Treatments, prepaid programs/courses are valid for 12 months from the date of purchase and must be used within that period.
  • Skin Care Treatment Packages are prescribed to be followed in a strict format and must be regular to achieve maximum results. In respect of personal circumstances changing, it is wholly your responsibility to ensure you are able to commit to your treatment strategy.
  • Skin Care Treatment, prepaid programs and packages must be paid in full before treatment commences to be entitled to the discounted package.
  • Skin Care Treatment Packages are designed to be used between 1-2 times per week over a period of approximately 3 months.
    Skin Care Packages and pre-paid treatments can only be used in the salon of which it was purchased and cannot be transferred to any person.
  • Items are not refundable out of legal obligations.

Note: Therapist request is subject to availability. During busy periods, and high demand, booking waits can be up to 4 weeks in advance.

Information and pricing in our printed price list was correct at the time of printing. Wonderlab reserves the right to amend, modify or cancel pricing, treatments, products and policies at any time without notice. Prices are inclusive of GST.

 

CANCELLATION POLICY

  • If you cancel within 48 hours of your appointment, or do not attend a booked appointment, we reserve the right to charge a cancellation fee of 50% of the treatment cost.
  • In the case of prepaid treatments, the treatment will be forfeited.
  • We require at least 24 hours’ notice to be given for any appointment cancellation.
  • Deposits paid for any skin care / massage treatments are non-refundable.

Frequently Asked Questions

I used a product that I purchased and it resulted in an allergic reaction. Can I return the product and receive a refund?

We deeply regret that you had an allergic reaction from using one of the products purchased from us. Different individuals may be different results using the same product. One of the factors impacting this is the skin condition. Singapore Home Skincare is not liable for your skin condition after using the products and therefore, a return or refund will NOT be accepted.

 

I have already used the product. I now discover that it is not what I wanted. Can I return it?

We do not accept returns once the product has been opened and removed from its original packaging.

 

I have removed the products from the original packaging but I’ve never used it. Can I return it?

We will only accept an exchange request if the products are still in their original packaging.