WONDERLAB- OUR QUALITY PROMISE


Wonderlab ® - Where beauty meets technology and quality
Your Beauty Care Journey, Our quality standards.

To make sure all of our beauty clients are receiving the best care possible, our team strive to meet all these quality standards in our salon, and make it easier to check that all our beauty clients receive good quality care.

Our team in Wonderlab aim to meet all these standards – no matter you’re big or small, new or loyal.

  1. Our overarching promise - Client’s dignity and choice

    What this means for you?
    You are treated with dignity and respect, and can maintain your authentic uniqueness. 

    Wonderlab OUR QUALITY PROMISE

    We promise 100% satisfaction with our service and treatments. Any less, we want to know about it. Let us know within 7 days, and we will re-do the treatments again, at no cost*.

  2. Our partnership - Ongoing assessment and planning with our client

    What this means for you?
    We ensure our therapists give our clients full attention. You are a partner in ongoing assessment by our skin analysis, expert advice and planning that helps you to get the care and services you need for your beauty, skincare and wellbeing.

  3. Our quality commitment - Personal care and clinical care

    What this means for you?
    All our therapists are well trained to maintain high hygiene standards. From hand hygiene and hand sanitising to disinfecting the tools and changing soiled linen. You get personal and clinical care that is safe and tailored to your needs.

  4. Our customer care standards - Feedback and complaints

    What this means for you?
    You feel safe and are encouraged and supported to give feedback and make complaints. You are engaged in processes to address your feedback and complaints, and appropriate action is taken.
  1. Our people - Human resources

    What this means for you?
    You get high quality care and services when you need them from people who are knowledgeable, capable, and caring.

  2. Our quality promise - Governance, Risk & Compliance

    What this means for you?
    We adhere to all government requirement and regulations,.
    We guarantee our facility complies with the Public Health Regulation, 2012 to provide exceptional hygiene standards We adhere to our stringent procedure that covers skin penetration activities to adopt good infection control practices.

    COVID Safe

    COVID Safe process