Terms and Conditions

Acceptance of Terms

By accessing our website, booking a service, purchasing a product, or submitting any form, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our services.

Our Services

Wonderlab offers a range of services and programs including, but not limited to:

• Skin treatments and skin consultation programs
• Body treatments and body consultation programs
• Digital skin analysis assessments
• Corporate wellness experiences and retreats (7 Wonders Experiences)
• Wellness Activation Program
• Corporate Wellness Reset Day and on-going wellness program
• Psychosocial safety compliance programs and workplace assessments
• Self-Leadership programs and workshops
• WonderVoice digital content and wellness platform access
• Gift cards and treatment packages

Our Practitioners & Service Delivery Partners

Wonderlab delivers services through a combination of in-house team members and carefully selected external practitioners and specialists. By booking or enrolling in a Wonderlab service, you acknowledge and agree to the following:

Who May Be Involved in Your Service

Depending on the service you book, your treatment, program, or assessment may be delivered or supported by one or more of the following:

• Skin and body therapists — licensed beauty and wellness therapists who perform treatments and conduct consultations
• Wellness coaches — qualified coaches who facilitate personal development, leadership, or wellbeing programs
• Physiotherapists and allied health practitioners — registered practitioners who may support body wellness or movement-based programs
• Clinical psychologists or mental health practitioners — registered under AHPRA, engaged for psychosocial safety programs or wellbeing services
• Facilitators, professors, and subject matter experts — professionals engaged to lead CPD programs, workshops, or educational content
• Psychosocial safety consultants — specialists engaged to conduct or support workplace assessments and compliance programs

Your Consent to Practitioner Access

By completing a consultation form and booking a service, you consent to your relevant consultation records, health background, and program information being accessed by the practitioner(s) directly responsible for delivering your service. Information is shared on a need-to-know basis only — a physiotherapist, for example, will not have access to your psychosocial workplace assessment responses, and vice versa.

Practitioner Obligations

All Wonderlab practitioners — whether employed or contracted — are required to:

• Maintain strict confidentiality of your personal and health information
• Comply with their relevant professional codes of ethics and registration requirements (e.g., AHPRA-registered practitioners)
• Not disclose your information to any third party outside the scope of your agreed service
• Practise within their professional scope and refer you to an appropriate medical or specialist provider if your needs fall outside that scope

Referral to External Practitioners

Wonderlab's practitioners may, in the course of your service, recommend that you consult an external medical professional, GP, dermatologist, or specialist. Such referrals are made in your best interest. Wonderlab does not accept responsibility for the services, advice, or practices of external third-party practitioners not engaged directly by Wonderlab.

Wonderlab Wellness is a corporate wellness centre providing therapeutic treatments only. Professional spa services - no sexual services offered.

Medical Disclaimer

• Wonderlab does not diagnose, treat, or manage medical or clinical conditions of any kind
• Our services do not create a doctor-patient relationship between you and Wonderlab or any of its practitioners
• Results from treatments may vary between individuals depending on skin type, health history, lifestyle, and other personal factors — no specific outcomes are guaranteed
• If you experience any adverse reaction, discomfort, or health concern during or after a treatment, discontinue use and seek medical advice immediately
• Wonderlab is not liable for any health-related outcomes that arise from failure to disclose relevant medical history on consultation forms

Skin & Body Treatment Bookings

Before Your Appointment

• All new skin and body treatment clients are required to complete a consultation form prior to their first appointment. This includes relevant health history, skin concerns, current skincare routines, known allergies, and any contraindications
• Please disclose all relevant medical information accurately — incomplete or inaccurate disclosure may affect your treatment safety and outcomes
• Wonderlab reserves the right to decline or modify a treatment where it determines, in its professional judgement, that a treatment is not appropriate for your current health or skin condition

Skin Analyser Assessments

• A skin analysis may be conducted as part of your consultation to better understand your skin profile
• Skin analyser data, including images and condition readings, will be stored in your client record and used to personalise your treatment plan
• You will be asked for consent before any photographs or digital skin scans are taken

During and After Treatment

• You are responsible for following any pre- and post-treatment care instructions provided by your Wonderlab practitioner
• Failure to follow aftercare advice may affect results and is not grounds for a refund or credit
• Please inform your practitioner immediately of any discomfort or unexpected reaction during your treatment

Cancellations & Rescheduling

• Cancellations made more than 24 hours before a scheduled appointment will be rescheduled at no charge
• Cancellations made within 24 hours of an appointment may incur a cancellation fee of up to 50% of the service value
• No-shows will be charged the full service value
• Wonderlab reserves the right to reschedule appointments due to unforeseen circumstances (e.g., facilitator illness), and will provide reasonable advance notice where possible

Gift Cards

• Gift cards are strictly non-refundable and cannot be redeemed for cash under any circumstances
• Gift cards are valid for 3 years from the date of purchase
• If a gift card holder is unable to use their gift card for a service (e.g., due to a contraindication identified at consultation), Wonderlab may, at its sole discretion, issue a store credit redeemable against other Wonderlab products or services
• Gift cards cannot be replaced if lost, stolen, or damaged — please retain your gift card details securely
• Gift cards must be presented or quoted at the time of booking and cannot be applied retrospectively to completed transactions
• Gift cards are not valid on public holidays unless stated otherwise at the time of purchase

Treatment Packages

• Treatment packages are non-refundable once purchased
• If you are unable to use a purchased treatment package (e.g., due to a change in personal circumstances or medical contraindication), Wonderlab may, at its sole discretion, offer a credit redeemable against other Wonderlab products or services of equal or lesser value
• Credits are valid for 12 months from the date of issue, are non-transferable, and hold no cash value
• Unused sessions within a package do not carry forward beyond the package expiry period unless otherwise agreed in writing
• Package sessions must be booked within the agreed timeframe and cannot be shared with another person unless expressly permitted by Wonderlab

Corporate Programs & Compliance Services

• All corporate wellness programs, psychosocial compliance retainers, and self-leadership programs are subject to a separate service agreement or scope of works, which will be provided prior to commencement
• Cancellations or modifications to corporate programs must be made in accordance with the terms set out in the relevant service agreement

Psychosocial Risk Assessment Forms

By submitting a workplace assessment form (such as the Psychosocial Risk Readiness Checklist), you acknowledge that:

• The information is used solely to generate an organisational risk profile and tailored recommendations
• Results are confidential to your organisation and will not be shared with third parties without your consent
• The assessment is a screening tool only and does not constitute formal legal, HR, psychological, or WHS compliance advice
• Organisations should seek qualified independent advice for formal compliance obligations under the Model Code of Practice: Managing Psychosocial Hazards at Work, ISO 45003, and applicable state regulations
• By submitting, you consent to Wonderlab processing your data in accordance with our Privacy Policy

Intellectual Property

All content associated with Wonderlab — including treatment methodologies, programs, checklists, training frameworks, 7 Wonders Wellness system, Wonderlab digital platform content, and branding — is the intellectual property of Wonderlab. You may not reproduce, distribute, adapt, or commercialise any Wonderlab content without prior written permission.

Copyright

All original content created by Wonderlab is protected under the Copyright Act 1968 (Cth). Copyright in Australia arises automatically upon creation — no registration is required.

What Wonderlab Owns

Wonderlab holds copyright in all of the following, whether published on our website, delivered in programs, or shared digitally:

• Written content, articles, guides, checklists, and frameworks (including the Psychosocial Risk Readiness Checklist and all associated templates)
• Program curricula, workshop materials, facilitator guides, and CPD course content
• The Self-Leadership program methodology and WonderVoice platform content
• Branding, logos, graphic design, and visual assets
• Photographs, videos, and audio recordings produced by or for Wonderlab
• Reports, assessments, and client-facing documents generated by Wonderlab

What You May Not Do Without Written Permission

• Copy, reproduce, or republish any Wonderlab content in any format
• Distribute, sell, or sublicense Wonderlab materials to third parties
• Adapt, remix, or create derivative works from our programs, frameworks, or methodologies
• Use our branding, logo, or visual identity for any commercial or public purpose

Limited Personal Use Licence

Where materials are provided to you as part of a program, workshop, or retreat, you are granted a limited, non-transferable, non-commercial licence to use those materials for your own personal or internal organisational purposes only. This licence does not transfer ownership or any intellectual property rights to you.

User-Submitted Content

If you submit testimonials, reviews, case studies, or feedback to Wonderlab, you grant us a non-exclusive, royalty-free licence to use, reproduce, and publish that content for promotional and business purposes, with appropriate attribution where requested.

Media & Photography Consent

Wonderlab may capture photographs, video recordings, and audio recordings at events, workshops, retreats, CPD programs, and corporate sessions for the purposes of documentation, marketing, social media, website content, and promotional communications.

Your Consent

• By registering for and attending a Wonderlab event, workshop, or retreat, you acknowledge that photography and/or video recording may take place
• You will be notified in advance — via your registration confirmation, event signage, and/or a written Media Consent Form provided at check-in — that media capture will occur
• Where you are identifiable in photographs or video, your express written consent will be sought before those images are used for external marketing or publication purposes

How We Use Media

Photographs and recordings may be used for:

• Wonderlab's website and digital platforms
• Social media channels (Instagram, LinkedIn, Facebook, etc.)
• Marketing materials, brochures, and presentations
• Program case studies and impact reporting
• Media or press releases (with prior written consent)

What We Will Not Do

• Publish identifiable images or footage of you without your signed Media Consent Form
• Share your image with third-party advertisers or unaffiliated commercial organisations
• Use media captured in sensitive wellness or therapeutic settings for public-facing marketing without your explicit consent

Withdrawal of Consent

You may withdraw your media consent at any time by contacting us at marketing@wonderlab.com.au. Upon withdrawal, we will cease future use of your identifiable images and remove existing published images where reasonably practicable.

Limitation of Liability

To the maximum extent permitted by law:

• Wonderlab's liability for any loss or damage arising from the use of our services is limited to the amount paid for the specific service or product in question
• Wonderlab is not liable for indirect, consequential, special, or economic loss
• Wonderlab is not responsible for any outcomes arising from a client's failure to accurately disclose health or skin information on consultation forms

Australian Consumer Law

Nothing in these Terms limits your rights under the Australian Consumer Law (Schedule 2, Competition and Consumer Act 2010). Where a service is not delivered with due care and skill, you may be entitled to a remedy under Australian Consumer Law. Our services come with guarantees that cannot be excluded under Australian law.

Changes to Terms

Wonderlab may update these Terms and Conditions from time to time. Updated terms will be published on this page with a revised effective date. Continued use of our services constitutes your acceptance of the current version.

Governing Law

These Terms are governed by the laws of New South Wales, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of New South Wales.