It is important that both the client and the therapist have a clear understanding of the facial and massage therapy policies and procedures in our salon. As a new client you need to be informed about Facial and Massage Therapy policies in order to provide informed consent prior to the treatment session. Wonderlab Beauty holds these policies and procedures to a very high standard and therefore have posted them on our website for your convenience.
Wonderlab Beauty accepts payment via Credit Cards (Visa/MasterCard via a secured gateway) and PayPal. All orders are charged in Australian dollars- AUD.
Wonderlab Beauty takes care in ensuring that our stocks are of top quality and in good condition.
Regrettably, we cannot offer a refund or exchange once the product has been opened and used unless the product is faulty or defective, or has caused a skin reaction.
Customers may return/exchange the items within 7 days in the following cases:
We request that you arrive 10 minutes early for your appointment if you’re a new client so that we can provide you FREE skin consultation. If you arrive 5-10 min late for your appointment, the time left will be used to its best advantage. If you arrive 15mins or later without calling you will be considered a NO SHOW and you will be charged and/or shall forfeit any gift certificate or prepaid. Wonderlab Beauty will make an attempt to contact the client, if no answer, we will leave a message and your scheduled time will be released for rebooking.
Wonderlab recognises that both beauty therapists and clients are vulnerable to infections and therefore ask clients to cancel appointments when they are feeling unwell. If you have any of the following contagious illnesses the massage sessions will be rescheduled: Diarrhoea, Vomiting, Fever, Chicken Pox, Measles, Mumps, Meningitis, hepatitis A, Conjunctivitis, Rubella, Head Lice, Impetigo, Influenza, Meningococcal Disease, Polio, Ringworm of the body, feet or scalp, Scabies, Thrush, Whooping cough and the common cold.
Wonderlab recognises that both beauty therapists and clients are vulnerable to infections and therefore ask clients to cancel appointments when they are feeling unwell. If you have any of the following contagious illnesses the massage sessions will be rescheduled: Diarrhoea, Vomiting, Fever, Chicken Pox, Measles, Mumps, Meningitis, hepatitis A, Conjunctivitis, Rubella, Head Lice, Impetigo, Influenza, Meningococcal Disease, Polio, Ringworm of the body, feet or scalp, Scabies, Thrush, Whooping cough and the common cold.
Respect for client’s boundaries is very important. To maintain respect for each client and establish professional boundaries the following massage therapy policies apply: